Shipping & Returns

Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery Times

Australia (Domestic): $5.00 AUD - Standard shipping (2-4 weeks)

International: $10.00 AUD - Standard shipping (2-4 weeks)

Please note that delivery times are estimates and may vary depending on your location and customs processing for international orders.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your door.

Shipping Restrictions

We currently ship to Australia and selected international destinations. If you're unsure whether we ship to your location, please contact us before placing your order.

Returns & Refunds Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase

How to Initiate a Return

Contact us at grip-lab.store with your order number and reason for return. We'll provide you with return instructions and a return address.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Questions?

If you have any questions about our shipping or returns policy, please don't hesitate to contact us.